Teleresources entered the South African market in 1997 and is a focused, specialised human capital consultancy, recruiting exclusively for the Contact Centre Industry in South Africa.

This gives our clients the benefit of a dedicated service through a team of consultants that fully understand the requirements of Contact Centres.

Teleresources, part of the Workforce Holdings group of companies, listed on the AltX board of the JSE, is a leading and trusted provider of employment, training, healthcare, wellness and financial and lifestyle services to individuals and their employers.

Workforce Group employ over 1 100 permanent staff and pay approximately 35 000 temporary contractors every week, making us a significant contributor to employment in South Africa.

Our human capital solutions:

TEMPORARY
EMPLOYMENT
SERVICES

TRAINING
& SKILLS
DEVELOPMENT

PERMANENT
PLACEMENT
S

HEALTHCARE
& EMPLOYEE
WELLNESS

STAFF
OUTSOURCING
S

FINANCIAL,
INSURANCE &
LIFESTYLE SERVICES

PAYROLL
MANAGEMENT
S

BUSINESS
PROCESS
OUTSOURCING

Teleresources is committed to total collaboration to provide “top talent”, which precisely matches our clients’ and their customer centricity, through innovation, diligence, and a strong, unrivalled work ethic. This forms the foundation of sustainable growth for our clients, engendering loyalty and commitment from internal and external stakeholders.

We aim to achieve a personal, inventive, consistent and competent customer value proposition. Our continuous
business comes from clients who recommend our consistent quality and high standards.

Who We Are

Teleresources’ extensive experience in the staffing industry cements its status as a preferred contact centre recruitment solutions provider. As a subsidiary of the JSE-AltX listed Workforce Holdings Group, itself in the industry for over 45 years, Teleresources is strategically placed to be the premier provider of talent for permanent, contract and temporary recruitment and executive search or headhunting services in the contact centre industry.

Our comprehensive range of services offer clients with unique business challenges, flexible, cost-effective and tailored
solutions.

SURROUND YOURSELF WITH TALENT
Teleresources harnesses its past experience in staffing, innovates and proactively develops solutions by adapting to
an ever-changing business environment, remaining on the cutting edge of the contact centre industry.

Understanding our clients’ business strategies and operational needs is imperative in determining solutions best suited
to achieve business objectives.

Accreditations & Compliance

Teleresources is a member of APSO, the only recognised professional staffing association in South Africa, on top of being part of a listed company, ensures we are legislatively compliant to mitigate risks to our clients.

ACCREDITATION & MEMBERSHIPS

COMPLIANCE

Association of Personnel Service
Organization (APSO)

Services
SETA

  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Occupational Health and Safety Act
  • Industrial Relations Act
  • Wages Act
  • Workmen’s Compensation
  • Procurement Act

BPeSA

CCMG

PRODUCTIVITY & EFFICIENCY

Achieved through process management in hiring, time to employ, selection and recruitment, talent management, training, development and mentoring.

EFFECTIVENESS

Measuring employee engagement and retention, absentee monitoring and performance management as deliverable’s to quality of hire.

OBJECTIVES ATTAINMENT

A key success factor in terms of market value, profitability, productivity and client satisfaction.

Strategic Partnerships

Strategic group alliances give OTB a distinct advantage that is extended to our clients, offering significant benefits to a partnership with us. These include: